Managing your mobile phone bill

By You and Money

There are so many communication and entertainment options available on mobile phones these days, it’s no surprise that mobile phone bills can quickly get out of control.

To avoid paying a fortune in bills, think carefully about how you use your mobile and how often.

  • Phone applications (apps) may be great but make sure you do your research. Some are expensive to download and they can be very addictive.
  • If you’re taking out a contract, make sure you’re aware of all the fees and charges. Most phone contracts are for 24 months, so it’s a good idea to make sure you can afford the monthly charge over two years. Be aware that if you cancel your contract you may incur fees.
  • Block international calls and text messages that ask users to download ringtones, weather and wallpapers. They are often expensive.
  • Always check your mobile phone bill to see if you’ve been charged for anything you don’t know about.
  • Read the small print – if you’re paying a low monthly fee, call prices are usually more expensive.
  • Go prepaid to have more control over what you spend.
  • If you have voicemail, check it quickly – listening to messages costs money. Delete messages after you hear them.
  • Keep track of how much you use your phone each month to avoid nasty surprises.
  • Get a capped plan so you know how much you’re paying.
  • Call other landlines from your home phone.

Useful links

To find out your rights and other information about mobile phones and contracts, visit www.consumer.vic.gov.au.

If you think you have been a victim of a scam, go to www.scamwatch.com.au.

For more information about handsets and current offers, visit these websites:

www.optus.com.au/home/mobile-phones/
www.telstra.com.au/mobile/
www.vodafone.com.au/personal/index.htm

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